Please read our Terms & Conditions before making your purchase. All Purchases should be made payable to Visit New Ross in Euro. We accept all major credit cards & Paypal All orders are subject to Acceptance & Availability and we reserve the right to decline any order. Our stock offered for sale is Guaranteed Authentic & Genuine We do not sell used or counterfeit products. Once you have purchased an email will be sent to you acknowledging the details and a further email will be sent with dispatch confirmation. We reserve the right not to accept an order if we are unable to obtain authorisation for payment. Once dispatched we must be informed as soon as possible and within reasonable time to inform us of NON Delivery Or NON Receipt. Claims made for non receipt or non delivery outside this timescale can not be accepted. Visit New Ross can not be held responsible for any taxes or custom charges incurred on any shipment outside of the EU and should you refuse a delivery without paying customs charges and the item has to be returned to us, the cost of return and the outward delivery costs will be deducted from your refund. If the item has to be disposed of you will not receive a refund All Credit / Debit Card Transactions are processed with secure online payment provider and SSL Certification. We will ship to a different address if we are happy the card holder has authorised this but we reserve the right to decline any orders we feel are not secure. International Orders will only be sent to the Cardholders Billing Address All prices on the website are inclusive of VAT. Deliveries will be sent via local postal service (An Post) may take up to 28 days. Occasionally there may be unforeseen problems which may be out of our control. If you place more than one order we reserve the right to send both orders in one parcel but we are unable to refund any postage costs if we do so Visit New Ross is responsible for Insuring your purchase until it is signed for by you or delivered to your address at which point it becomes your. Should you request dispatch of items other than our “designated postal services” we do not accept responsibility if lost. Should a package get lost before getting to you we will launch an investigation with the specific carrier to try to locate it and once it is confirmed lost we will then refund you in full, but it does need to be investigated as it could turn up and we are unable to refund until we establish what has happened. You are entitled to a refund or an exchange on any item purchased online. All you need to do is return your item(s) within 28 days in a resalable condition for a refund or to exchange. If you confirm your return within 14 days of having received your item If you choose to return any items you will need to pay return postage (unless you qualified for a Free Return) and the item is your responsibility until it reaches us. You can return via our Offices at Visit New Ross 4 Mary Street New Ross County Wexford If you use this service your contract will be our office on +353 51 461946 Please contact us at info@visitnewross.ie to confirm a return or exchange within 14 days of receipt. If anything is wrong or incorrect with your purchase you must inform us as soon as possible after receipt, by email or in writing and you must keep the outer and inner packaging that your order was delivered in so we can investigate, if you do not inform us upon receipt we may be unable to help you or may be unable to accept your claim. Any refund outside this timescale will be returned back to you unless there are exceptional circumstances agreed by Visit New Ross when posting back it is your responsibility to ensure the package comes back to us within the designated timescale of 28 days from receipt. International Orders – We are not responsible for Customs Charges & Local Taxes in your country of residence – these charges are your responsibility and should you choose to refuse a delivery for whatever reason, the costs for returning the parcel will be deducted from your refund as you have breached our terms and conditions for purchase. It is your responsibility to return any unwanted parcel in the appropriate manner. Refusing a parcel because of customs charges will incur a cost to return to the Republic of Ireland which is your responsibility Faulty Goods – If your item is faulty after purchase it needs to be returned to us to establish the fault. It can take up to 28 days to resolve the issue and if the item is faulty your postage to return the item will be reimbursed or we can send you a Free Returns label to return it Should we make a human error and an item is sent out wrong we will of course reimburse postage costs incurred, but we do not offer compensation for human error or a faulty item. Items Lost In Transit – Should any item we send out to you get lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control Discount Codes – Only one discount code can be used per order. If you want to remove a code from your basket you just click to remove under the code and then you can add another code. Any Discount Code offered is only valid at time of issue and can not be back dated to any previous order. If you forget to add your Discount Code at time of purchase it can not be back dated off your order. If you return your item for something different in exchange and you used a Discount Code the code is not transferrable. If you ordered multiple items using a discount code and return part of the order the discount applicable will be applied to the refund Gift Vouchers – Our Gift Vouchers are sent electronically on the date you specify to the email address given, if you don’t know the recipients email address you can enter your own and print it off from your email. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 6 months from issue. The value of the gift voucher is your choice. Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Visit New Ross Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher. Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher. If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code. Using your gift voucher is easy just enter your unique code at checkout. You may purchase more than one gift voucher at the same time Your Confidentiality is of utmost importance to us and we will never make your details available to any third party. Please feel free to contact us at any time info@visitnewross.ie All company trademarks, brand, product names & logos mentioned on this website are used for identification purposes only and are registered trademarks of their respective owners who reserve all of their rights of ownership.The use of, or mention of any brand name, trademark, or product name on this website is in no way intended to suggest that the company, brand or trademark owner is in any way affiliated with or endorses this website. We reserve the right at our sole discretion to update,change or replace any part of our Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms & Conditions constitutes acceptance of these changes. You can review the most current Terms & Conditions at any time at this page. Prices for our products are subject to change without notice. We reserve the right to cancel any order you may place with us without reason. We Do Operate A Fair Use Returns Policy We do monitor returns & if we notice an unusually high returns activity that doesn’t follow the normal average, ordering large quantities and returning everything continuously or we suspect you are wearing your purchases and returning them we reserve the right to deactivate your account and cancel your order. Should this happen to you and you think we’ve made a mistake, please get in touch with us and we will be happy to discuss it with you. Should you wish to make a Formal Complaint please email info@visitnewross.ie with full details of your complaint or write to us at Rocket Science Media Ltd 4 Mary Street New Ross County Wexford Ireland We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on this site. You agree that it is your responsibility to monitor changes to our site and to read our Terms & Conditions Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or any related website is inaccurate at any time without prior notice. (including after you have submitted your order) We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free.