TERMS & CONDITIONS
Please read our Terms & Conditions before making your purchase.
All Purchases should be made payable to Visit New Ross in Euro. We accept all major credit cards & Paypal
All orders are subject to Acceptance & Availability and we reserve the right to decline any order.
Our stock offered for sale is Guaranteed Authentic & Genuine We do not sell used or counterfeit products.
Once you have purchased an email will be sent to you acknowledging the details and a further email will be sent with dispatch confirmation. We reserve the right not to accept an order if we are unable to obtain authorisation for payment.
Once dispatched we must be informed as soon as possible and within reasonable time to inform us of NON Delivery Or NON Receipt. Claims made for non receipt or non delivery outside this timescale can not be accepted.
Visit New Ross can not be held responsible for any taxes or custom charges incurred on any shipment outside of the EU and should you refuse a delivery without paying customs charges and the item has to be returned to us, the cost of return and the outward delivery costs will be deducted from your refund. If the item has to be disposed of you will not receive a refund
All Credit / Debit Card Transactions are processed with secure online payment provider and SSL Certification.
We will ship to a different address if we are happy the card holder has authorised this but we reserve the right to decline any orders we feel are not secure.
International Orders will only be sent to the Cardholders Billing Address
All prices on the website are inclusive of VAT.
Deliveries will be sent via local postal service (An Post) may take up to 28 days.
Occasionally there may be unforeseen problems which may be out of our control. If you place more than one order we reserve the right to send both orders in one parcel but we are unable to refund any postage costs if we do so
Visit New Ross is responsible for Insuring your purchase until it is signed for by you or delivered to your address at which point it becomes your. Should you request dispatch of items other than our “designated postal services” we do not accept responsibility if lost. Should a package get lost before getting to you we will launch an investigation with the specific carrier to try to locate it and once it is confirmed lost we will then refund you in full, but it does need to be investigated as it could turn up and we are unable to refund until we establish what has happened.
You are entitled to a refund or an exchange on any item purchased online. All you need to do is return your item(s) within 28 days in a resalable condition for a refund or to exchange. If you confirm your return within 14 days of having received your item
If you choose to return any items you will need to pay return postage (unless you qualified for a Free Return) and the item is your responsibility until it reaches us.
You can return via our Offices at Visit New Ross 4 Mary Street New Ross County Wexford If you use this service your contract will be our office on +353 51 461946
Please contact us at email@example.com to confirm a return or exchange within 14 days of receipt.
If anything is wrong or incorrect with your purchase you must inform us as soon as possible after receipt, by email or in writing and you must keep the outer and inner packaging that your order was delivered in so we can investigate, if you do not inform us upon receipt we may be unable to help you or may be unable to accept your claim.
Any refund outside this timescale will be returned back to you unless there are exceptional circumstances agreed by Visit New Ross when posting back it is your responsibility to ensure the package comes back to us within the designated timescale of 28 days from receipt.
International Orders – We are not responsible for Customs Charges & Local Taxes in your country of residence – these charges are your responsibility and should you choose to refuse a delivery for whatever reason, the costs for returning the parcel will be deducted from your refund as you have breached our terms and conditions for purchase. It is your responsibility to return any unwanted parcel in the appropriate manner. Refusing a parcel because of customs charges will incur a cost to return to the Republic of Ireland which is your responsibility
Faulty Goods – If your item is faulty after purchase it needs to be returned to us to establish the fault. It can take up to 28 days to resolve the issue and if the item is faulty your postage to return the item will be reimbursed or we can send you a Free Returns label to return it
Should we make a human error and an item is sent out wrong we will of course reimburse postage costs incurred, but we do not offer compensation for human error or a faulty item.
Items Lost In Transit – Should any item we send out to you get lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control
Discount Codes – Only one discount code can be used per order. If you want to remove a code from your basket you just click to remove under the code and then you can add another code. Any Discount Code offered is only valid at time of issue and can not be back dated to any previous order. If you forget to add your Discount Code at time of purchase it can not be back dated off your order. If you return your item for something different in exchange and you used a Discount Code the code is not transferrable. If you ordered multiple items using a discount code and return part of the order the discount applicable will be applied to the refund
Gift Vouchers – Our Gift Vouchers are sent electronically on the date you specify to the email address given, if you don’t know the recipients email address you can enter your own and print it off from your email. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 6 months from issue. The value of the gift voucher is your choice.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Visit New Ross
Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received.
Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code.
Using your gift voucher is easy just enter your unique code at checkout.
You may purchase more than one gift voucher at the same time
Your Confidentiality is of utmost importance to us and we will never make your details available to any third party.
Please feel free to contact us at any time firstname.lastname@example.org
All company trademarks, brand, product names & logos mentioned on this website are used for identification purposes only and are registered trademarks of their respective owners who reserve all of their rights of ownership.The use of, or mention of any brand name, trademark, or product name on this website is in no way intended to suggest that the company, brand or trademark owner is in any way affiliated with or endorses this website.
We reserve the right at our sole discretion to update,change or replace any part of our Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms & Conditions constitutes acceptance of these changes. You can review the most current Terms & Conditions at any time at this page.
Prices for our products are subject to change without notice.
We reserve the right to cancel any order you may place with us without reason.
We Do Operate A Fair Use Returns Policy
We do monitor returns & if we notice an unusually high returns activity that doesn’t follow the normal average, ordering large quantities and returning everything continuously or we suspect you are wearing your purchases and returning them we reserve the right to deactivate your account and cancel your order. Should this happen to you and you think we’ve made a mistake, please get in touch with us and we will be happy to discuss it with you.
Should you wish to make a Formal Complaint please email email@example.com with full details of your complaint or write to us at
Rocket Science Media Ltd
4 Mary Street
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on this site. You agree that it is your responsibility to monitor changes to our site and to read our Terms & Conditions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or any related website is inaccurate at any time without prior notice. (including after you have submitted your order)
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free.
If you are not happy with your purchase we will refund the price of goods returned within 30 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt. Please allow up to 28 days for postal returns to be processed. Goods purchased in store or online on the Visit New Ross website can be exchanged or the price can be refunded as above within the 30 day period in Mary St. Office (excluding concessions). Please have a copy of your order and dispatch confirmation emails; either printed or visible on mobile device, at hand when returning goods to a store as a point of reference. Alternatively, goods purchased online on the Visit New Ross website can be returned to our 4 Mary Street Office within 30 days of receipt/collection of the goods. Goods must be accompanied by a printed returns slip. Please allow up to 28 days for postal returns to be processed.
What we collect
We may collect the following information from you:
- First Name, Last Name
- Contact information including email address and telephone number
- Shipping and Billing address
- Sign up time and date
- Transaction data (items purchased, number of items purchased, order value, order time and date)
- Google Analytics (no personal identifiable information is passed on – all information is anonymised)
All the above historic data is kept within your account for reference purposes by you in the future. If you wish for this data to be removed please refer to our Right to be Forgotten section.
Where we collect
We only collect the following information via:
- Account registration
- Contact Us form
What we do with the information we gather
- The information that we gather is for the purpose of processing your order/s, in an efficient and accurate manner.
- Any data received via email or forms will never be used for other purposes.
Right to be Forgotten
If you wish to delete your account/leave and have your data removed, please contact us at firstname.lastname@example.org and we will remove all data associated with you.
We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.
What is a cookie?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us
How to opt-out of cookies
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Links to social networks
visitnewross.ie carries share buttons to allow users to easily share content through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. visitnewross.ie does not control the use of these cookies and you should check the relevant third party website for more information.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Controlling your personal information
The Acts give you the right to access information held about you. Your right of access to your data can be exercised in accordance with the Acts. You have the right to have any inaccuracies in your information corrected.
We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your membership details at any time by accessing your membership account or by contacting on email@example.com. We may require photographic identification (passport or drivers license) in order for us to authenticate your membership.
Transmission of your data
While care is taken to protect your personal information received from you via our website, unfortunately no data transmission over the Internet is guaranteed as fully secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, however, we are required to protect it in accordance with the Acts.
Where we store your personal data
All payments on our website are done via third party payment gateways. View Stripes PrivacyPolicy here.
Changes to our policy
Our privacy compliant process
If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact our Data Protection Officer as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.
Data Protection Officer
Visit New Ross